Frequently Asked Questions
When should I book my removal?
Contacting us as early as possible would be the best case, but we also offer same-day removals if you are in the need.
What information should I have prepared before I book a service?
Giving us the most accurate information will help you to get the most accurate service.
We will need to know:
Pick-up and drop-off location.
From which to which floor you need your belongings to be moved.
Is there a need of dismantling/reassembly of furniture.
Do you have any belongings that require special care (for example: fragile items, piano, fish tank, delicate art pieces).
Do I need to do anything beforehand?
Think about the following:
Parking options: parking arrangements on both addresses is a responsibility of the customer. Reserve a spot right outside the building or contact your neighbours for a spare parking ticket. You can also call your local council if needed.
Lift usability: if you are moving out or into a high floor, additional hour may be added to your service, considering the time lifting consumes and if the lift is shared with other people at the same time.
Men needed: heavy items (like american fridges or big fish tanks) require 3 men for moving. Our customer care representatives will consult with you about how many people will be needed in your situation.
Can I pack on my own?
Yes, you can. If you chose to pack your items on your own, make sure you are using sturdy materials. We can supply you with them if you would like. Self-packed boxes should not exceed 25 kilos. You can choose to pack your regular items on your own, and leave the fragile to us, as the boxes, packed by our technicians have insurance against breaking, leaking and damaging.
What kind of vans can I book?
Our fleet of vans consists two types of vehicles:
Luton Van – 4 m deep, 2 m tall, 2 m wide. Equipped with a loading platform.
Transit Van – 3 m deep, 2 m tall, 1.8 m wide. Does not have a loading platform.
How long does the service take?
The minimum time for a service is 2 hours. The specifics of your needs will determine how many hours will be needed.
What part of London do you cover?
Our main office is located in South East London, but we will gladly help with your move everywhere in London and Greater London.
Are there any items I can not move or put in storage with your company?
Max Movers does not move or store items which are: environmentally harmful or explosive items, dangerous or hazardous materials, stolen or illegal goods, biohazards, poison or drugs, weapons and firearms.